GAIL is developing a customer centric focus and offers customers satisfying service each and every time through innovation, faster decisions, new business models and flexibilities. Our team undertakes intensive planning and monitoring to reach to people and provide them the convenience of natural gas. Connecting various households, industries and transport sector with the eco- friendly fuel and adding convenience and comfort in the lives of people across the nation has always been our mission.
GAIL is committed to build and maintain a customer friendly approach in its operations and systems. Company has undertaken several IT initiatives to simplify processes and to ensure unmatched customer service experience and thus bring greater efficiency. Few initiatives like online registration, payment, Smart meters to automatically record the consumption of natural gas, mobile application, Customer Relationship Management (CRM) etc have streamlined the operations and propagated the customer oriented approach of the organization. Company also ensures after sales services and is well equipped with 24x7 toll free customer care center for resolving queries.